FAQ
Frequently asked questions
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Is Resgarda insurance?
No. We don't cover any risk or pay any compensation. We help you gather and present your evidence; compensation depends on your policy and your insurer.
What happens if I stop?
Export all your data and files in one click, as a ZIP archive. Even if a payment fails, export remains available. If you delete your account, your data is erased after a 30-day grace period.
Is my data shared?
No. It is never sold or used for anything other than your service. Only our technical sub-processors access it to run Resgarda; they are listed in our privacy policy.
Will my insurer accept the file?
We can't guarantee their decision. The file presents your evidence clearly and verifiably, which makes it easier to review. You stay free to choose what you send.
What are the fingerprint and timestamp worth?
On arrival, every file gets a SHA-256 fingerprint and our server date: you can show it hasn't changed since. It is not a qualified timestamp under the eIDAS regulation; its evidential value is assessed by your insurer or a judge.
I've just had an incident. Can I still use Resgarda?
Yes, with the Express File. Gather the documents you have and the assistant helps you calculate your losses. First check the reporting deadline in your policy.
How long does it take to get started?
About five minutes: your business, your insurance policy and a first set of photos. The rest happens as you go.
Does Resgarda work with my POS software?
You import your Z reports and exports as photos, PDF, CSV or Excel. Direct connections to the main POS systems are planned for a future version.
Does Resgarda give legal advice?
No. The letters offered are templates to adapt. For complex situations, speak to your broker, a lawyer or a public loss adjuster.
Where is my data hosted?
In the European Union: database, files and application servers. The only exception is automatic invoice reading: just that document is sent to our AI provider, in the United States. Our list of sub-processors is in the privacy policy.